K9Maxx wants you to be completely satisfied with your experience so we have made returning or exchanging products easy. You are backed by a 180 Money-Back Guarantee.
If at any time, within 180 days of your most recent order, if you are dissatisfied with the product, contact our customer service team using our contact form at https://www.k9maxx.com/pages/contact/ to request your refund. Product refunds are limited to a maximum of the purchase price of your most recent shipment, less shipping, handling, and priority processing fees.
Remaining product must be shipped to the following address:
All refunds are processed upon receipt of unused product. Please include your full name and order number with all refund requests. Customers found reselling K9Maxx products are not eligible for the money-back guarantee.
Subscribe and save orders can be canceled at anytime prior to shipping by contacting our customer service department at support@k9maxx.com or calling us M-F 9am-5pm EST at (833) 796-8608.
Subscribe and save orders are eligible for a refund for the most recent shipped order.
